It is the policy of the Division
of Public and Behavioral Health, Environmental Health Section (EHS) that
consumer complaint reporting adheres to specific procedures. The Environmental
Health Specialist will ensure that individuals are informed of their rights to
express complaints, that individuals who voice complaints will receive an
objective review and a timely response, and that consumers and staff will be
informed of the agency’s mechanism for the resolution of complaints.
Consumers can submit a complaint
to the Environmental Health Section at our field offices by phone, fax, e-mail
or letter. If you would like to file a complaint regarding a facility, please
be prepared to provide as much information as possible. The more information
you are able to provide about the facility, the more likely we will be able to
find a solution to the concern.
Please contact your local field office and speak with an Environmental Health Specialist regarding your concerns. See the 'Locations' page for contact information.