Medical Marijuana Patient Cardholder Registry - Complaints

Many of the questions or concerns the Patient Registry Cardholder Program gets are status checks on packet requests or applications.

Currently, it takes about one week 3 business days for the Program to send out an application packet from the time the request arrives at the Division, and the application process requires about 2 to 3 business days.

Due to privacy laws, we CANNOT answer questions about applications over the telephone.

If you wish to check the status of your application, you may do so via email, fax, or mail.

Send “Requesting a status check” and include a copy of the front and back of your state issued ID to the following:


Fax: (775) 684-3213.

Mail: Medical Marijuana Registry, 4126 Technology Way, Ste. 100, Carson City, NV  89706

We apologize for any delays and thank you in advance for your patience.