Ensuring a culturally competent health care system in Nevada with facilities that provide diverse and linguistically appropriate services to all patients can reduce health disparities. Doctors, nurses and other facility staff who have effective interpersonal and working relationships that supersede cultural differences are essential to successful health care outcomes for patients and residents.
With a special emphasis on the LGBTQ — lesbian, gay, bisexual, transgender and queer — patient population, the Nevada Department of Health and Human Services has developed an introductory training around cultural competence and appropriate use of terminology within the community.
Evidence shows that cultural competency training improves knowledge of health care staff, raises attitudes of the client population and, ultimately, accelerates patient satisfaction through acceptance from their providers and environment. There are suggestions that a culturally competent healthcare facility also leads to more patients following medical orders and care as primary health care and behavioral comfort are inextricably connected.
To increase sensitivity to cultural differences and bolster the quality of health care among the LGBTQ patient community, this complimentary training is available at no cost to all levels of health facility staff — from leadership and clinical staff to intake and therapeutic staff. In this introductory module, team members will learn ways to provide affirming and inclusive health care by discussing:
- key attitudes and approaches,
- terms and definitions related to sexual orientation and gender identity,
- key strategies for working with patients who self-identify as LGBTQ, and
- ways in which your facility can become more welcoming.
Administrators and education staff are encouraged to contact DHHS trainers Pam Goins and Bonnie Radden to schedule this complimentary session. Trainers also will be in direct contact with each facility to arrange time for this 1.5-hour training around various shifts of staff.
The courses linked below are not approved for Nevada’s cultural competency health facility training requirement, but rather are intended for providers seeking to add to their knowledge of sexual and gender-minority health.